This shipping policy outlines our delivery procedures, timelines, and charges for all DRS Corporation products and spare parts.
1. Order Processing
Orders are processed after payment confirmation, and dispatch timelines may vary by product and location.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
Orders are typically processed within 1–2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended.
2. Delivery Locations
DRS Corporation offers delivery to serviceable locations as confirmed during order processing.
Delivery availability depends on the destination, product type, and carrier coverage. Some remote or restricted areas may have limited delivery options or additional charges. Our team will confirm shipping feasibility and estimated timelines before dispatch.
3. Delivery Time
Standard dispatch: 2–7 business days (subject to stock availability).
Estimated delivery times are provided as business days, Monday to Saturday (excluding holidays), and commence from the date of shipping rather than the date of order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2–7 business days from the date of your order.
Please note we do not ship on Sundays or public holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Charges
Shipping charges and delivery timelines are confirmed during order processing.
Shipping costs are based on the weight, dimensions, destination, and delivery method of your order. Our team will provide applicable shipping charges before final confirmation.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any such charges before dispatch.
Applicable taxes, duties, or other charges may apply based on the delivery destination and governing regulations.
5. Large Equipment Delivery
Large equipment deliveries may require additional handling time.
Large equipment such as industrial printers and plotters require special handling and delivery arrangements. These items may take 7–14 business days for delivery depending on the location and accessibility.
Delivery of large equipment may require customer assistance for unloading and placement. Our delivery team will coordinate with you to schedule a convenient delivery time.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +852 27211100 or through our Contact page.
If you received damaged items, please contact us within 24 hours of delivery with photographic evidence. We will arrange for a replacement or refund as per our Refund Policy.
7. Contact Information
For questions about delivery, shipment, or your order, contact DRS Corporation using the details below.
Address: Room 202, 2nd Floor, Alpha House, 27–33 Nathan Road, Tsim Sha Tsui, Hong Kong
Phone: +852 27211100 / +852 27211102
Business Hours: Mon – Sat: 9:00 AM – 7:00 PM
You can also reach us through our Contact page.